Privacy Policy

Who we are

Last updated: (18/03/2022)

Crunchy Digital (“us”, “we”, or “our”) operates http://crunchydigtial.com.au (the “website”). This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of the website.

By using our website, you agree to the collection and use of information in accordance with this policy.

What personal data do we collect and why we collect it.

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to your name, business name, email address and phone number. (“personal information”).

We use this data to improve our website and improve our customer service.

Log Data

Like many websites, we collect information that your browser sends whenever you visit our website (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics to collect, monitor and analyse this data. This helps us to assess and improve our website.

Communications

We may use your personal information to contact you with newsletters, marketing or promotional materials and other information.

Email marketing (if applicable): With your permission, we may send you emails about our new services, business updates and digital marketing tips.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We may collect and store your data that is provided via contact forms or subsequent emails to assist us in completing our marketing services for your business. This information is securely stored and only available to the relevant account managers within the agency.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

Like many websites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics and other third-party marketing and tracking tools.

The use of Google Analytics is solely for the purposes of marketing analysis, advertising and remarking across the internet. Google Analytics may assess our browsing behaviour and connect this with other data that you previously provided to Google and in accordance with this policy.

We use the ‘Facebook Pixel’ on our website.

This allows user behaviour to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.

You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.

How long do we retain data?

We only collect personal data that is necessary for the purposes for which they are collected and to keep data for no longer than is necessary for such purposes. The length of time data is retained, and criteria for determining that time, are dependent on the nature of the data and the purpose for which it was provided. For example, your personal data related to managing your account (such as name, email address, and account content and preferences) are maintained for as long as they are necessary for us to manage your account.

Do we share data?

We do not sell, lease, rent or otherwise disclose your personal data to third parties unless necessary for the fulfilment of your account services or otherwise stated.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

The data provided to us via phone, contact form or email is strictly for use by Crunchy Digital and our team members undertaking your services. Log data or tracking Visitor comments may be checked through an automated spam detection service.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 21/01/2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.

Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@crunchydigital.com.au.